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Job Reference: G4S/TP/2689640/91398
Number of Positions: 2
Job Category: Telecommunications
Contract Type: Full Time
Salary: Competitive
Location: Houston, Texas
G4S Region: G4S Technology
Country:United States


G4S Business Unit:US - G4S Secure Integration
Closing Date: June 18, 2017

Job Introduction:

 

GENERAL SUMMARY

 

Administers all incoming one-call tickets for multiple customers.  Screen all one-call tickets to determine if a conflict with customer facilities exists.  Dispatches conflict tickets to appropriate locators.  Dispatches workers such as trouble shooters, repairers, and other maintenance personnel for normal maintenance or emergency repairs to networks and related equipment by performing the following duties.

Role Responsibility:

ESSENTIAL DUTIES AND FUNCTIONS

 

  • Tracks network trouble and repair.  Provides telephone assistance and support to Technicians during troubleshooting and repair.

 

  • Analyzes the alarm and status messages to determine the source and severity of the alarm conditions, and then determines proper response and/or corrective actions.

 

  • Receives, accurately screens, and dispatches one-call tickets for multiple customers.

 

  • Reads and interprets maps, as-built drawings and atlases for telecommunications, sewer, water and electrical facilities.

 

  • Provides clear and concise information to field personnel in emergency situations.

 

  • Tracks and closes out each locate ticket.  Then enters information into ticket management software.

 

  • Prepares weekly reports to track ticket and locate volumes for billing purposes.

 

  • Interacts with multiple clients, outside contractors, and other internal departments in a professional and efficient manner.

 

  • Other duties as assigned by supervision.

 

 


The Ideal Candidate:

QUALIFICATION REQUIREMENTS

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

 

EDUCATION AND/OR EXPERIENCE

 

High school diploma or GED equivalent.  Must be computer literate.  An acceptable equivalent combination of education and experience will be considered.  If required by job responsibilities, the incumbent must possess a valid driver’s license.

 

 

LANGUAGE SKILLS

 

Ability to read, analyze, and interpret engineering and construction drawings and specifications, common scientific and technical journals, financial reports, and other documents.  Communicates effectively in both oral and written English technical language, both in interpreting requirements and providing reports.

 

 

REASONING ABILITY

 

Ability to define problems, collect data, establish facts, and draw valid conclusions.  Ability to interpret a variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

 

 

PHYSICAL DEMANDS

 

While performing the duties of this job, the incumbent is regularly required to sit; use hand and fingers, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear.  The incumbent may be required to walk daily on construction sites in rough terrain, and climb ladders and facilities under construction.  The incumbent is occasionally required to stand for long periods of time.  The incumbent may be required to lift and/or move up to 10 lbs.  And occasionally lift and/or move up to 25 lbs.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

 

 

WORK ENVIRONMENT

 

While performing the duties of this job, the employee regularly works in an office environment.  There is low to moderate noise in this work environment.  Some travel may be required.


About the Company:

Why work for G4S Technology?

 

•           Global experts in the assessment, design, construction, maintenance and management of communication networks and electronic security systems

•           Over 20 Years of proven experience as an established large-scale systems integrator providing unified communications and security solutions

•           Financially Sound Company, Highly Regarded by Customers & Industry Peers

•           Highly Competitive Compensation Plan & Comprehensive Benefits Package

 

G4S Technology is a systems integrator that brings innovative, flexible and cost efficient thinking to the design, construction and maintenance of stand-alone or integrated communication networks and electronic security systems.  For over two decades, we have offered commercial, industrial and governmental clients an efficient single point of contact for all their project issues. A trusted partner to customers and suppliers around the world, G4S Technology takes great pride in delivering outstanding technology, superior customer service and a great return on investment.

 

G4S Technology has deployed over 2 million fiber miles in more than 200 metropolitan and rural areas and completed over 1,500 large-scale, electronic security systems projects in the United States, Europe, Asia, Central America, and the Middle East.

 

 Headquartered in Omaha, Nebraska, G4S Technology is managed by executives from the telecommunications, construction and security industries.  For more information, visit the company’s website at www.G4STechnology.com  or call (866) 221-5641.

 

We offer an attractive, competitive compensation plan, an outstanding comprehensive benefits package, and significant opportunity for professional growth and advancement in the rapidly expanding security/telecommunications industry.  We strongly encourage inquiries from qualified women and minority candidates.  While interest from all applicants for employment with G4S Technology is genuinely appreciated, we can respond only to those candidates with qualifications closest to the job requirements.  For confidential consideration, please visit http://careers.g4s.com/  and apply on-line.  No phone calls please.

Equal Opportunity Employer/Minorities/Female/Disabled/Veteran

VEVRAA Federal Contractor


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