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IT Support Analyst

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Job Reference: NE110917ITSA
Number of Positions: 1
Job Category: IT/Software Development
Contract Type: Full Time
Salary: Competitive
Location: Omaha, Nebraska
G4S Region: G4S Technology
Country:United States

G4S Business Unit:US - G4S Secure Integration
Closing Date: December 20, 2017

Job Introduction:

An IT Support Analyst is a hands-on role within G4S Secure Integration's IS Department. As a member of the IT Support Center team, the IT Support Analyst is responsible for coordinating Level I and Level l II computer system problem resolution, and the life cycle management for laptop/desktop computing systems. On a day-to-day basis, the IT Support Analyst works with G4S Secure Integration Staff in troubleshooting Windows environment and network issues, maintaining, analyzing, troubleshooting, and repairing computer systems, hardware and computer peripherals. Additionally, they are responsible for troubleshooting and problem solving technical issues related to business applications as well as other productivity applications.  The overall objective of this role is to be a key member of the G4S North America IT team providing excellent support, infrastructure and network security expertise, both directly and to end users and also in support of colleagues across the Group.

Role Responsibility:


  • Work as a key member of a flexible team of IT specialists
  • Keep up to date with and adhere to all corporate IT standards, security controls, policies and procedures, systems, and best practices
  • Deliver a high-quality and friendly IT Support Service to all customers
  • Effective use of the IT Service Management Toolset with frequent and accurate updates to all IT tickets, with resolution in a timely manner in-line with assigned priorities
  • Troubleshoot problems and proactively maintain secure network and server infrastructure, end points, operating systems, and business applications
  • To contribute high quality technical documentation to the IT knowledge base
  • Partake in project work as necessary
  • To provide out-of-hours support an a rota basis if required
  • Travel to other G4S Secure Integration offices and customer sites if required
  • Other duties as assigned by supervisor

The Ideal Candidate:


To perform this job successfully, the applicant must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable applicants with disabilities to perform the essential functions.


Associate's degree (A.A.) or equivalent from two-year College or technical school; or 3 years equivalent combination of education and related experience.  2 + years hands on experience providing Level 1-2 technical support for Microsoft desktops and MS Office, and PC computer hardware/peripherals.  Demonstrated skills and knowledge in Microsoft Operating Systems, MS Sharepoint administration, Google for Work Platform, and Dell, Lenovo, HP Laptops and Desktop Hardware.  Must be able to demonstrate excellent problem solving skills, communication skills, customer services skills, and be a team player


The applicant must be able to communicate effectively in both oral and written English, including the ability to present complex information in simple language to non-technical audiences.

The applicant must have the ability to communicate and assist users with varying levels of computer expertise.  The position will require substantial interaction with other departments and field employees and outside calls are frequently fielded and must be handled in a professional manner.


The applicant must have the ability to define problems, collect data, establish facts, and draw valid conclusions.  The applicant must have the proven ability to quickly analyze and resolve issues around desktop technologies and implement a solution while under pressure


While performing the duties of this job, the applicant is regularly required to sit; use hand and fingers, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear.  The applicant is occasionally required to stand for long periods of time.  The applicant may be required to lift and/or move up to 10 lbs and occasionally lift and/or move up to 25 lbs.  Reasonable accommodations may be made to enable applicants with disabilities to perform essential functions.


While performing the duties of this job, the applicant may regularly work in an office environment.  There is low to moderate noise in this work environment.












About the Company:

Why work for G4S Secure Integration?

  • Global experts in the assessment, design, construction, maintenance and management of communication networks and electronic security systems
  • Over 20 Years of proven experience as an established large-scale systems integrator providing unified communications and security solutions
  • Financially Sound Company, Highly Regarded by Customers & Industry Peers
  • Highly Competitive Compensation Plan & Comprehensive Benefits Package 

G4S Secure Integration is a systems integrator that brings innovative, flexible and cost efficient thinking to the design, construction and maintenance of stand-alone or integrated communication networks and electronic security systems.  For over two decades, we have offered commercial, industrial and governmental clients an efficient single point of contact for all their project issues. A trusted partner to customers and suppliers around the world, G4S Secure Integration takes great pride in delivering outstanding technology, superior customer service and a great return on investment.

G4S Secure Integration has deployed over 2 million fiber miles in more than 200 metropolitan and rural areas and completed over 1,500 large-scale, electronic security systems projects in the United States, Europe, Asia, Central America, and the Middle East.

Headquartered in Omaha, Nebraska, G4S Secure Integration is managed by executives from the telecommunications, construction and security industries.  For more information, visit the company’s website at or call (866) 221-5641. 

We offer an attractive, competitive compensation plan, an outstanding comprehensive benefits package, and significant opportunity for professional growth and advancement in the rapidly expanding security/telecommunications industry.  We strongly encourage inquiries from qualified women and minority candidates.  While interest from all applicants for employment with G4S Secure Integration is genuinely appreciated, we can respond only to those candidates with qualifications closest to the job requirements.  For confidential consideration, please visit  and apply on-line.  No phone calls please. 

Equal Opportunity Employer/Minorities/Female/Disabled/Veteran/Gender Identity/Sexual Orientation 

VEVRAA Federal Contractor

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Please Note: The application deadline for this job has now passed.