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Maintenance Supervisor

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Job Reference: IL051717MS
Number of Positions: 1
Job Category: Telecommunications
Contract Type: Full Time
Salary: Competitive
Location: Willowbrook, Illinois
G4S Region: G4S Technology
Country:United States

G4S Business Unit:US - G4S Secure Integration
Closing Date: August 31, 2017

Job Introduction:

Supervise a team of locators and dispatchers to accomplish the required activities on schedule. Responsibilities include the administration of all incoming one-call tickets for multiple customers. Coordinates all force/load issues for the entire Midwest Region area.  Duties also include screening of all one-call tickets to determine if a conflict with customer facilities exists.  Coordinates all dispatching of conflict tickets to appropriate locators.  Manages the timely processing of data returned from field, including photos.


Role Responsibility:

  • Provides technical expertise associated with the “DIG Management Systems”
  • Maintains multiple databases and associated sub-systems
  • Works directly with customer to implement new ideas and communications strategies
  • Serves as a liaison to customer and end users (field personnel)
  • Provides assistance and support functions to dispatchers
  • Generates daily system and monthly summary reports
  • Creates and maintains Control Center policies and procedures
  • Attends customer/vendor meetings for improved process/system operations
  • Develops and implements training procedures for new hires
  • Provides support to the Damage Investigation Process
  • Other duties as assigned by supervision.

The Ideal Candidate:


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


This position requires high school diploma or GED equivalency and a minimum of five year’s experience related to managing/working one-call tickets.  Proficient knowledge of computer operating systems, hardware & software to include Microsoft® Word, Excel & Access will also be required.  An acceptable equivalent combination of education and experience will be considered.  If required by job responsibilities, incumbent must possess a valid driver’s license.


Communicates effectively in both oral and written English technical language, both in interpreting requirements and providing reports.  Should possess good customer service abilities along with refined grammar skills.  This position will require extensive interaction with customers, field employees, and outside clients.  All interactions must be handled in a professional manner.  This position will also require the ability to analyze and interpret engineering and construction drawings and specifications, scientific and technical journals, financial reports and other documents.


Ability to define problems, collect data, establish facts, and draw valid conclusions.  On occasion the ability to interpret a variety of technical instructions in mathematical or diagram form.


While performing the duties of this job, the incumbent is regularly required to sit; use hand and fingers, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear.  The incumbent is occasionally required to stand for long periods of time.  The incumbent may be required to lift and/or move up to 10 lbs.  And occasionally lift and/or move up to 25 lbs.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.


While performing the duties of this job, the employee primarily works in an office environment with some outside field functions. There is low to moderate noise in this work environment.


About the Company:

Why work for G4S Secure Integration?

  • Global experts in the assessment, design, construction, maintenance and management of communication networks and electronic security systems
  • Over 20 Years of proven experience as an established large-scale systems integrator providing unified communications and security solutions
  • Financially Sound Company, Highly Regarded by Customers & Industry Peers
  • Highly Competitive Compensation Plan & Comprehensive Benefits Package

G4S Secure Integration is a systems integrator that brings innovative, flexible and cost efficient thinking to the design, construction and maintenance of stand-alone or integrated communication networks and electronic security systems.  For over two decades, we have offered commercial, industrial and governmental clients an efficient single point of contact for all their project issues. A trusted partner to customers and suppliers around the world, G4S Secure Integration takes great pride in delivering outstanding technology, superior customer service and a great return on investment.

G4S Secure Integration has deployed over 2 million fiber miles in more than 200 metropolitan and rural areas and completed over 1,500 large-scale, electronic security systems projects in the United States, Europe, Asia, Central America, and the Middle East.

Headquartered in Omaha, Nebraska, G4S Secure Integration is managed by executives from the telecommunications, construction and security industries.  For more information, visit the company’s website at or call (866) 221-5641.

We offer an attractive, competitive compensation plan, an outstanding comprehensive benefits package, and significant opportunity for professional growth and advancement in the rapidly expanding security/telecommunications industry.  We strongly encourage inquiries from qualified women and minority candidates.  While interest from all applicants for employment with G4S Secure Integration is genuinely appreciated, we can respond only to those candidates with qualifications closest to the job requirements.  For confidential consideration, please visit  and apply on-line.  No phone calls please.

Equal Opportunity Employer/Minorities/Female/Disabled/Veteran/Sexual Orientation/Gender Identity

VEVRAA Federal Contractor

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Please Note: The application deadline for this job has now passed.