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GSOC Lead Analyst

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Job Reference: G4S/TP/403213/126597
Number of Positions: 2
Job Category: Security/Protective Services
Contract Type: Full Time
Salary: 30.00
Location: San Mateo, California
G4S Region: North America
Country:United States

G4S Business Unit:US Secure Solutions
Closing Date: October 20, 2018

Job Introduction:


The world's leading private security organization, G4S, has an immediate job opportunity for a Global Security Operations Center (GSOC) Lead Analyst. As a Lead Analyst, you will play an active role in the maturation of the GSOC. Under the direction of the GSOC Manager and the GSOC Supervisor, this position coordinates training and assists with the administrative responsibilities of the GSOC.  The Lead Analyst is responsible for quality control over intelligence products created in the GSOC. The Lead Analyst is also responsible for evaluating the work performance of GSOC Analysts and making recommendations regarding assignments. 

G4S is a security provider for the United States government, fortune 500 companies, nuclear power plants, oil and gas companies, airport, ports, banks, hospitals, factories, warehouses, commercial facilities, residential communities and much more.

G4S offers job security, excellent pay and benefits, and career opportunities. We offer entry level careers, management careers, sales careers and executive careers across the United States and internationally.

Role Responsibility:

  • Use internal and external systems (internet, news-feeds, and other data sources), to monitor risks that could have an adverse impact to organizational assets, facilities, and personnel
  • Develop and manage communications to key stakeholders throughout an incident life-cycle
  • Collect, analyze, and share intelligence to support corporate investigations
  • Leverage technology, reporting, and investigative skills to respond to requests, initiate, and resolve cases
  • Provide case documentation by gathering, organizing, and preparing intelligence and evidence
  • Perform key access control functions, to include updating employee access levels, configuring access levels, and running access control reports
  • Utilize closed circuit television for situational awareness, threat management, and investigative purposes
  • Follow procedures accordingly as it relates to best practices, directives, and standard operating procedures
  • Responsible for motivating, coaching and training GSOC Analysts
  • Assists the Supervisor with schedule coordination of the GSOC team
  • Coordinates coverage for team absences and requests for time off
  • Responsible for quality control of all GSOC products and reports
  • Review status and prepare meeting agendas and notes
  • Provide support during new transitions and start-ups
  • Address actual or potential problems
  • Provide strategic direction and support for programming and budgetary considerations

The Ideal Candidate:

Education, Licenses and Certifications Required

  • Must possess a high school diploma or equivalent
  • Must be able to meet and maintain any applicable licensing or certification requirements

Type and Length of Specific Experience Required

  • Minimum of one (1) year working as an analyst within a Command Center, Underwriters Laboratories, 911, GSOC, Emergency Operations Center, or SOC environment
  • Direct experience working with access control and integrated command center software (C-Cure / VICTOR / other)
  • Minimum of three (3) years of professional experience in GSOC environment

Skills Required

  • Proficient computer skills including Microsoft Office
  • Effective oral and written communication skills
  • Active listening skills
  • Ability to assess and evaluate situations effectively
  • Ability to identify critical issues quickly and accurately
  • Attention to detail


  • Must be at least 18 years old or the minimum age required by the state, if higher
  • Must be a U.S. citizen or a foreign citizen authorized to legally work in the United States
  • Demonstrated proficiency using mapping software (Google Maps, Google Earth, Bing Maps), Microsoft Office, SharePoint, Access, One Note, access control systems (Software House/C-Cure), and various CCTV platforms
  • Demonstrated working knowledge in incident response, Crisis Management - Business Continuity, Emergency Response
  • Demonstrated ability to ensure compliance, monitoring of assets, and making rapid notifications via mass communication tools
  • Knowledge and/or direct experience creating security intelligence-based products
  • Professional, articulate and able to use good independent judgment and discretion
  • Proven ability to maintain correspondence, discussions and materials in strictest confidence
  • Track record of creative problem solving, and the desire to create and build new processes
  • Flexible work hours, able to work overtime as needed
  • Strong time management, ability to multi-task, and strong attention to detail
  • Must submit to a pre-employment drug test
  • Must submit to an extensive background check, including criminal history, personal references, employment and education verifications, and Department of Motor Vehicle and credit checks if applicable
  • Must be able to provide, upon job offer, a DD214 discharge document with discharge status indicated, if prior military

Physical Requirements and Environment

Environment:         Office; indoor with minimal to no exposure to extreme temperatures expected

Major activity:        Working on PC while sitting; telephone use

Physical efforts to carry out job duties:      Limited, to include some standing, bending, limited stretching, and reaching

About the Company:

EOE Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity

G4S is an Equal Opportunity/Affirmative Action Employer
and an Alcohol- and Drug-Free Workplace

If you have any questions regarding Equal Employment Opportunity, Affirmative Action or Diversity and Inclusion, or have difficulty using the online system and require an alternate method to apply, please contact our Corporate Human Resources Department at (800) 506-6265.

To receive an update on your application status, please contact our local office by following this link:

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Please Note: The application deadline for this job has now passed.